Last updated: October 2026

Reptile Food Store LLC (“we”, “us”) offers local delivery and in-store pickup from our store at 185 E Paulding Dr, Suite 102, Dallas, GA 30157.

Delivery areas and options

• Core Local (30157, 30132, 30141): On-demand delivery Tuesday to Sunday during store hours. Orders arrive within about an hour of the time you select. Minimum order: $20.
• Zone 1 Blue (Tuesday): 30135, 30134, 30122, 30126, 30106
• Zone 2 Green (Wednesday): 30127, 30064, 30060, 30090
• Zone 3 Red (Thursday): 30101, 30102, 30144, 30152

In regional zones you can choose:

• Hot Spot Meet-Up: Meet your driver at a selected QT location during a 30-minute arrival window. Fee: $3.99. Minimum order: $25.
• Doorstep Delivery: Delivered to your door between 4:00 PM and 7:30 PM. Fee: $8.99. Minimum order: $45. Doorstep spaces are limited on each route.

Order cutoff

Regional orders close at 8:00 PM the night before the zone’s delivery day. Orders can be scheduled up to 7 days in advance.

In-person hand-off required

Due to the sensitive nature of live feeders and frozen items, orders are never left unattended. Someone must be present to receive the order in person. Hot Spot customers must arrive during their selected arrival window.

Missed deliveries and pickups

If no one is available to receive a delivery, the order is returned to the store for safety. A $5.00 restocking fee applies to any missed delivery or pickup. The order can be rescheduled once the $5.00 fee is paid, or cancelled for store credit minus the $5.00 fee.

Pickup orders are held for 2 hours after the scheduled pickup time before they are restocked.

Route adjustments

Regional runs require a minimum of 3 orders. If volume is low, routes may be adjusted, merged with nearby areas, or rescheduled. We will contact you if this affects your order.

Weather

We deliver year-round. Heat or cool packs are added when temperatures go above 90°F or below 40°F.

Holidays

No deliveries or pickups on Thanksgiving Day, Christmas Day, New Year’s Day, Juneteenth or Independence Day. The store is closed every Monday.

Driver tips

Tips can be added at checkout for regional deliveries. 100% of tips go to the driver.

Live Arrival Guarantee

1. Allow a 3-hour warming period. Cold temperatures can make insects appear dormant. Let your order sit at warm room temperature for at least 3 hours before reporting insects as dead on arrival (DOA). Many will warm up and recover.
2. Report within 24 hours. Email orders@reptilefoodstore.com with your order number within 24 hours of delivery or pickup.
3. Send clear photos. Photos showing the condition of the order must be submitted within the 24-hour claim window.
4. Resolution. Verified claims receive a replacement, store credit, or refund.

Do not discard your order before your claim is verified. Refunds, credits or replacements will not be issued for orders that were thrown away before photo verification.

Care after hand-off

Once your order is delivered or picked up, you are fully responsible for appropriate housing, temperature control, feeding and care. Reptile Food Store LLC is not liable for losses due to improper care, unsuitable environments or neglect.

Beneficial insects

Live insect orders may occasionally include small numbers of beneficial cleaner organisms (such as dermestid beetles or larvae) used in rearing to keep the environment clean. Their presence is natural and harmless.